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Help Q&A

Having trouble with the website? Check out the FAQ for answers to some commonly asked questions.

 

What is TicketCasa.com?
TicketCasa.com is an online marketplace that connects buyers and sellers of live event tickets.

Where do the tickets listed on TicketCasa come from?

TicketCasa’s online exchange functions as a massive marketplace for tickets. Sellers include firms, box office promoters, licensed ticket sellers, and individuals like you with tickets that they don’t need.

Sellers use the TicketCasa online exchange to list their extra inventory. When a customer orders tickets on our website, the order is then filled by the ticket seller who listed them. So, while we manages the online exchange on which the tickets are posted, we do not hold the actual tickets.

 

When will my tickets ship, and how soon will they arrive?

Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.

Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.

Either way, we guarantee your tickets will arrive in time. View our 110 Guarantee for more details.

How are my tickets shipped?

Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.

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